Our products are handcrafted, consumable and produced in limited batches. Routine returns and exchanges are not accepted. Genuine verified issues are covered under this policy.
1. Unboxing Video Is Mandatory
For any return or refund claim, a clear and complete unboxing video is compulsory. The video must:
- Begin before opening the sealed package.
- Clearly show the package and shipping label.
- Show the complete opening of the package.
- Clearly show the products and any damage or issue.
2. Damage During Transit
Dhoop Cone: A claim can be raised if more than 5 cones in a pack are broken or materially damaged.
Sambrani Cup: A claim can be raised if 2 or more cups are received broken or materially damaged.
Hawan Kanda: Damage claims will be reviewed based on the condition of the product received.
After review, Team Maanglik may provide replacement, store credit/credit note, discount coupon or refund, depending on the situation and product availability.
3. Wrong or Missing Product
Contact us within 24 hours of delivery with the required unboxing video and order details.
4. Non-Returnable Situations
- Change of mind or personal preference
- Fragrance preference
- Products already opened, used or burned
- Damage caused after delivery due to handling, storage or use
- Minor variations in shape, size, texture or colour resulting from the handcrafted nature of our products
5. How to Raise a Claim
WhatsApp: +91-9220 646 575
Email: team.maanglik@gmail.com
Please include: Order Number + Customer Name + Issue Details + Required Photos/Videos + Complete Unboxing Video.